Let’s dot and cross those i’s and t’s

Introduction

At Stants, we're dedicated to helping you cultivate a culture of conviction. This Master Service Agreement (MSA) outlines our commitment to you, our client, across all our solutions, plans, and contractual engagements.

1. Service plans and scope

Available plans: We offer several plans — Stand, Strengthen, and Supercharge — each with a unique set of deliverables and features.

Scope of services: The specific services, number of deliverables, and respective timelines for each plan are detailed on our website (stants.co) and in the plan-specific contracts supplied to you. In some cases, there may be specific scopes of work that are requested by you, in which case we may supply you with a custom contract for services not outlined on our website.

2. Payment terms and conditions

Fee structure: The total fees you pay vary depending on the selected plan or contract supplied to you.

Payment options: You may choose to pay in full (100%) upfront or, in the case of Strengthen, Supercharge, and Support plans, opt for a monthly payment plan. Monthly plans are subject to additional charges which those contracts outline, typically being fifteen percent (15%).

Payment schedules: If you opt for a monthly payment plan, payments will be due either the first (1st) or fifteenth (15th) day of each month after your initial contract acceptance, as dated in subsequent invoices. Upon request, Stants may choose to offer net fifteen (15) terms, but unless otherwise agreed to in writing, payment is due upon receipt of invoice.

3. Deliverables formats and iterations

Variety of formats: Deliverables may include DOCs, PPTs, PDFs, PNGs, MP4s, and other third party software, apps, and file types.

Iterations: Stand plans include one (1) iteration for all deliverables, while Strengthen and Supercharge plans offer up to two (2) iterations. Additional iterations may incur extra charges at fees to be indicated by Stants and agreed to in writing by both parties.

4. Modifications and add-ons

Email agreements: Any agreements for add-on purchases or upgrades to the service plan can be made via email, provided they are mutually agreed upon in writing by both parties.

Documenting changes: Any such agreements made via email will be considered an integral part of those engagements and/or this MSA and will be documented as amendments or annexures to our original agreement(s).

Flexibility and responsiveness: This clause is designed to offer flexibility and ensure a responsive approach to the evolving needs you have during the engagement period.

5. Client and provider responsibilities

Client cooperation: Your timely response and active participation are vital for the successful completion of our services. Should you or your team ever become unresponsive for more than thirty (30) days, we reserve the right to cancel your contract with at least ten (10) days notice.

Provider commitment: We commit to professional conduct and adherence to our culture’s values in all interactions.

6. Confidentiality and public disclosure

Confidentiality: We respect the confidentiality of our work together and will not disclose any specifics without written consent. If there is anything that must maintain absolute secrecy, you will disclose that to us in writing so that we can specifically communicate the confidentiality of that information to our team members and any subcontractors supplying work to you in the engagement. You respect the same for us.

Public disclosure: Any public sharing of our engagement requires mutual agreement and written consent.

7. Use of third-party services

Engagement of third parties: In the course of providing our services, we may use or recommend software, tools, or services provided by third-party vendors. Some of those vendors include Airtable (airtable.com), Canva (canva.com), ChatGPT (chat.openai.com), Google (google.com), Slack (slack.com), Squarespace (squarespace.com), Typeform (typeform.com) and Wistia (wistia.com), among others.

No liability for third parties: While we endeavor to recommend reputable and reliable third-party services, we are not responsible for the performance, quality, accuracy, or reliability of any third-party software, tools, or services.

Third-party terms, payments, and conditions: You acknowledge that use of third-party services will be subject to the terms and conditions set forth by those third-party providers and not by this agreement. In addition, payments to those providers are typically not included in your contract fees, and you may be requested to subscribe to additional services as we perform our services on your behalf.

Due diligence: Clients are encouraged to perform their own due diligence and agree to abide by the terms and conditions of any third-party service providers they elect to engage with as a result of our recommendations.

8. Cancellation Terms

Non-cancellation for Stand and Strengthen plans: If you have chosen either the Stand or Strengthen plans, you acknowledge that these plans are non-cancellable once the agreement is signed and the project has commenced.

Cancellation of Supercharge plan: If you have have engaged us for the Supercharge plan, you have the option to cancel the engagement under specific conditions, including:

• Completion of initial phases: Cancellation is only permissible after the completion of the Cue, Catalog, and Connect phases of our process.

• Minimum duration: Cancellation can only be considered after a minimum of four (4) months from the start of the engagement.

Cancellation process: To initiate a cancellation, you must provide a minimum of ten (10) days written notice to us, expressing your intent to terminate the engagement.

Effect of cancellation: Upon cancellation, any services rendered up to the point of cancellation will be billed and payable. No refunds will be issued for services already completed or payments already made.

Final settlement: Any pending deliverables or services not yet provided will be discontinued, and a final settlement will be calculated based on the work completed up to the point of notice of cancellation.

9. Service level agreements (SLAs)

Response times: Standard SLA response times vary by plan: 72 hours for Stand, 48 hours for Strengthen, and 24 hours for Supercharge during standard business hours of 8:00 am to 5:00 pm Monday through Friday, excluding national US holidays. Custom SLAs are available for Support plans.

10. Mutual indemnity

Indemnification: Each party agrees to indemnify and hold harmless the other party against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of the performance of their respective obligations under this agreement.

Scope of indemnity: This indemnification will cover any claims related to infringement of intellectual property rights, violation of laws, or breach of this agreement.

11. Legal terms and conditions

Entire agreement: This MSA, along with relevant plan-specific documents, forms the entire agreement between us, Stants, and you, the client.

Governing law and jurisdiction: The agreement is governed by the laws of Arizona.

12. Acknowledgement and agreement

By engaging with Stants in any engagement, you agree to the terms and conditions outlined in this MSA and your specific plan or scope documentation. You also acknowledge that you have the necessary authority to accept contracts on behalf of your organization.